Operations SupervisorWells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website .
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .
About the Group
Wealth & Investment Management (WIM) is one of the nation's leading providers of financial and investment services in the United States. We offer a full range of products and services to meet clients' unique needs and help them achieve financial goals. Services include Brokerage, Comprehensive planning and advice, Estate planning strategies, Insurance, Investment management, Private banking, Retirement and Trust.
Wells Fargo Advisors serves clients' advisory, brokerage, and financial needs through comprehensive planning and advice, investment management, portfolio monitoring, estate planning and other services. One of the nation's largest retail brokerage businesses, Wells Fargo Advisors combines the capabilities of a large, national company with the culture of a small, regional firm through its commitment to Financial Advisors and relationships with clients.
About the Role
Supervise teams comprising analysts. Support in process expansion, staffing, and new hire training. Take a lead role in developing and implementing best practices. Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures. Develop metrics to measure growth and performance of the department. Interface with India and US based managers on production, quality and security guidelines. Conduct performance reviews for assigned Analysts. Assist the Manager- Operations in smooth transitioning of work to WFIS. Resolve escalated problems, communicating information orally or in writing to customers, other departments and/or senior management
Key responsibilities will include:
- Supervises, directs, leads, and evaluates team member performance within the processing department
- Coach and counsel team members for peak performance
- Provide feedback for performance reviews, promote team atmosphere within the group and other departments
- Compiles and generates monthly, quarterly, and annual reports as well as ancillary reports as required by management
- Analyze and suggest system changes to increase efficiency and productivity within the team
- Implement goals and initiatives as communicated by senior management to processing department
- Monitor activities and calls of team members
- Assist with the roll-out and training for new products, or policies and procedures
Market Skills and Certifications
Required Qualifications:
- Bachelor's Degree graduate
- Strong contact center background
- 2+ years Financial services industry experience, preferably in Brokerage
- Prior experience as a Team Leader/Supervisor
Desired Qualifications:
- Good team management skills, problem solving skills, time management skills
- Good Communication, planning. organizing and team leading skills
- Should be willing/flexible to work in rotational shifts or night shifts if required
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
