Operations Specialist

Job Description:
The Operations Specialist shall develop new and recommend improvements on existing departmental processes and KPIs.


Main Duties: The Operations Specialist shall create and improve processes for the Recovery Department and ensure that new processes are cascaded to all members of the Recovery Department, and the rest of the functional units along with the following responsibilities:


Generate, interpret, and send out data Oversee generation and analysis of reports Assist, establish, and monitor departmental KPIs Identify process gaps within the department Conduct root-cause analysis to identify the blockers/factors that affect processes Ensure that changes in the processes are cascaded to the concerned teams in the Company Assist Recovery Assistant Manager with implementing process improvements Other tasks as may be assigned by the Recovery Assistant Manager, Recovery Manager, or COO. Minimum Qualifications:
Industrial Engineering graduate At least 3 years experience in the warehousing/logistics industry Knowledgeable in doing Time and Motion Study, Value Stream Mapping and Process Flow Charts Must have extensive skills in using SQL or any related programs High comfort level in using MS Excel, PPT or equivalent Google programs (GSlides, GSheets) Generate creative solutions Has good critical thinking and analytical skills Can work well under pressure