Operations Specialist (Ayala Malls Solenad)

Onsite supervisor in the mall- Will be stationed in, and will be the person-in-charge of the etaily operations office located in the assigned mall- Will be the acting person-in-charge for any fulfillment-related escalations by mall merchants- Assist in the creation of standard operating procedures prior to the launch of the project- Enforce the standard operating procedures post-launchHandling of the admin portal- Monitoring of fulfillment-related key performance indicators (ie. fulfillment rate, response rate, cancellation rate, etc) of all the merchants within their assigned mall- Ensure that merchants remain active on their stores (ie. merchant's items have sufficient inventory, are entertaining customer inquiries, etc)- Entertain and address any escalations from any of the merchants within the mall- Coordination with the clients' offline team for any alignment needed for both online and offline marketing campaigns- Creating and sharing of daily performance reports on fulfillmentFulfillment and logistics of cross-orders- Monitoring the statuses of each order that needs to be fulfilled- Booking of the 3PL for cross-orders- Coordination with mall-runners to pick up the items from multiple mallsLeadership- Lead and manage a team, which consists of at least 2 runners**Key Qualifications**- Bachelor's Degree in Management, Industrial Engineering, or equivalent- At least 2 years work experience in the related field (warehouse operations experience is an advantage)- Required skill: Leadership & Communications skills- Proficient in MS Office especially in MS Excel- Willing to be assigned in Ayala Malls Solenad- Open for Project Employment (6 months with an opportunity to be absorbed)**Job Types**: Fixed term, Fresh graduateContract length: 6-12 months**Benefits**:- Company events- Promotion to permanent employeeSchedule:- 8 hour shift- Day shiftSupplemental pay types:- 13th month salary- Overtime pay- Performance bonus