QUALIFICATIONS1. Education: A bachelor's degree or diploma in hotel management, hospitality management, business administration, or a related field is commonly preferred. 2. Experience: Expected to have several years of experience in the hospitality industry, particularly in roles that involve overseeing hotel operations. Experience as a deputy manager, assistant operations manager, or similar positions in a reputable hotel or resort is beneficial. 3. Skills and Abilities: * Leadership Skills: Strong leadership abilities are essential for managing staff effectively and ensuring smooth operations. * Organizational Skills: The ability to coordinate various aspects of hotel operations efficiently is crucial. * Industry Knowledge: In-depth understanding of the hospitality industry, including trends and best practices. * Financial Management Skills: Proficiency in budgeting, forecasting, revenue management, and cost optimization. * Customer Service Orientation: A focus on guest satisfaction and delivering exceptional service. * Problem-Solving Skills: Capability to address challenges promptly and find effective solutions. * Communication Skills: Clear communication is vital for interacting with staff, guests, suppliers, and other stakeholders. 4. Technology Proficiency: Familiarity with hotel management software systems and other technical tools used in the industry is often required. 5. Compliance Awareness: Knowledge of health and safety regulations to ensure a safe environment for guests and employees. 6. Networking Skills: Building relationships with partners, vendors, media outlets, and other stakeholders in the industry can help expand the hotel or resort's reach through collaborations and partnerships. 7. Marketing Skills: With deep understanding of the hospitality industry, market trends, customer behavior, and competitor analysis to create a successful marketing plans tailored to the specific needs of the hotel or resort. JOB DESCRIPTION1. Daily Operations Management: * Overseeing the day-to-day activities to ensure the smooth functioning of the hotel or resort. * Managing staff members across various departments to maintain operational efficiency. 2. Business Coordination: * Organizing events such as weddings, business meetings, conferences, etc., within the property. 3. Facilities Maintenance: * Ensuring that the facilities are well-maintained to provide a positive guest experience. 4. Financial Management: * Developing budgets, tracking expenses, monitoring revenues, and optimizing costs to ensure profitability. 5. Staff Management: * Hiring, training, scheduling work shifts, enforcing policies and procedures for all employees. 6. Guest Relations: * Maintaining relationships with guests by addressing their concerns promptly and providing solutions. 7. Quality Control: * Monitoring service quality standards across departments.8. Strategic Planning: * Participating in annual budgeting processes, forecasting future needs based on industry trends. 9. Customer Service: * Responding to the customer's inquiries and reservations through online platforms and on site. * Front Desk Service 10. Marketing Service:* Plans and create market trends to increase bookings and attract guests. May it be posting online, creating a tarpaulin and brochures, etc.
