Operations Manager

Job Requirements:
With 5years extensive experience in managing and/or leading teams particualry in BPO industry handling different types of accounts (outbound/inbound account, CSR, voice& non-voice, chat/email)
Serves as single point of contact regarding operational, and QA concerns, and act accordingly with actions, and mitigations
Demonstrates strong understanding of end to end services, processes, and policies that focuses on continuous improvement and operational optimization
Understands, and applies complex decision processes. Seek guidance from involved stakeholders. Comprehends all risks in decision making.
Demonstrated ability to develop leaders and excellent motivational skills thru application of the best practices in coaching on a daily basis, and does periodic coaching triads / observations
Collaborates with other departments or campaigns to identify development needs, and resources.
Utilized effective interpersonal techniques. Strong communicator. Effectively uses influence to build support for key initiatives, and changes.
Performs all other duties as required

Job Specifications:
Degree in business administration or any related field ( post graduate studies related to the current position is a plus factor)

With at least3yearsofmanagerialexperience in a BPO setting handling different types of accounts (outbound/inbound account, CSR, voice& non-voice, chat/email)
Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management
Ability to build consensus and relationships among managers, clients, and employees
Motivated self-starter, Possesses good interpersonal skills and proactive
Excellent verbal communication skills both oral and written

Knowledge of Microsoft office programs and multiple operating systems including Power BI
Schedule flexibility and willing to be assigned in different work arrangements