Operations Manager

Job summary
The Operations Manager oversees day-to-day operationsEnsures smooth processes and excellent customer serviceManages team of supervisors and customer service representatives
Job seniority: mid-to-senior level
Responsibilities
• Oversee day-to-day operations and ensure smooth processes• Manage a team of supervisors and customer service representatives• Analyze data and report to senior management• Capacity planning and optimization of workflow processes
Requirements
• Experience in business process management and customer experience management• Excellent leadership and people management skills• Experience in managing a team of supervisors and customer service representatives• Analyzing data, reporting, and capacity planning skills• Excellent communication and interpersonal skills• Ability to adapt to change and work in a fast-paced environment• Bachelor's degree in Business Management, Operations Management, or a related field• Experience in the BPO industry is a plus