EXL SERVICE PHILIPPINES INC. or EXL (NASDAQ:EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries, including insurance, banking, financial services, utilities, transportation, and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering, and Integrated Transaction Processing to provide our clients with immediate business impact and long-term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible, and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore, and onshore to address our clients? present challenges and prepare them to Go Next. Now. To effectively address future challenges. EXL is a U.S. company that was incorporated in 1999. Our headquarters are based in New York City, and we operate 15 state-of-the-art delivery centers in India, the Philippines, US, the Czech Republic, and Romania with sales offices in New York, New Jersey, London and Berlin. Here in the Philippines, we are located right beside Mall of Asia, Pasay City, Manila and we are expanding in Cebu by 2013. We are Urgently Hiring for:OPERATIONS MANAGER Responsibilities: Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have thepulse of how they think and what needs to be done to influence them.Documented monthly performance reviews of Assistant Managers and Lead Assistant Managers.Executive quarterly and annual appraisals of Assistant/Lead Assistant Managers and consequent development processes effectively. Appraisal of AMs and LAMs based on evaluation of goal performance and competency-based parameters. Mentor AMs and LAMsDrive reward and recognition activity on the floor. Get participation and create enthusiasm.Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects, and involve relevant others. Create enthusiasm for the process.Review the Performance of the SLAs and KPIs on a near-term basis and develop plans for improvement in performance.Stay in touch with the Client at the Process Owner level on a daily basis to review progress.Ensure compliance with internal policies and procedures, external regulations, and information security standards.Requirements: At least 5 years (s) of working experience in the related field is required for this positionStrong People Management and Leadership SkillsGood Networking Capability and Client Facing Skills.Strong Communication and Motivational SkillsFinancial Management and Client Facing SkillsStrong Quantitative / Numerical Aptitude
