Operations Executive

Role: Operations Executives for Asiapac, Europe, Middle East and United StatesBased in: Muntinlupa, Metro Manila (office-based)Reporting to: Operations ManagerJob Responsibilities:• Cross-functional role in organization working with sales, marketing, technical and operations in order to achieve results and client satisfaction• Ensure Customer KPI’s are met and achieved• Manage the e2e order flow and continuously explore ways in which to improve current process and achieve operational efficiencies• Manage order rescheduling, photographer attendance, and provide coordination between photographers and clients• Participate in the creation of KPIs for photographers and clients to monitor performance• Make sure we are meeting our daily and monthly targets for operations• Review and manage quality control on photo shots for partner projects• Handle customer support questions• Prepare analytical reports to management teamRequirements:• Must have a Bachelor’s degree with minimum 5 years of experience in the areas of operations or customer support• Must be extremely organised, data driven, can handle multiple tasks• Can work under pressure and tight deadlines• Able to work independently• Demonstrated good interpersonal skills• Tech savvy• Possess own laptop• Knowledge of Spanish and/or French will be a great advantage• Willing to work during US and EUR timing (2pm - 11pm; 11pm - 8am; Monday to Friday)Skills required:• English (Speaking & Writing)• Customer Service (Email/Chat/Voice Support)• Admin Support (Order Management; Internal and External Coordination)Salary: 30000 - 45000 (to be discussed)