Operations Assistant

JOB QUALIFICATIONS
• Bachelor’s Degree (any field)
• Works well with teams, across accounts and departments
• 55WPM typing speed, at 95% accuracy
• Excellent communication skills; communicates well in verbal and written English
• Strong analytical and problem-solving skills
• Good knowledge of MS Office; can manage databases
• Effective business writing
• Flexible with changing schedules, tasks, and priorities
• Efficient time management; self-motivated; has initiative
DUTIES & RESPONSIBILITIES
• Reports directly to the Operations Supervisor
• Possesses leadership qualities, experience in leading teams a plus
• Meets account requirements and KPIs
• Augments accounts as needed (fills in for role vacancies caused by absences or attrition)
• Assists in facilitating/coordinating day-to-day operations
• Handles the variety of tasks efficiently, across accounts and departments
• Adapts to updates in process and tasks
• Able to take on related duties, as assigned by the Operations Supervisor
• Effectively communicates with management, employees, and clients
• Meets task deadlines
• Prepares daily end-of-day reports
• Anticipates and escalates problems/issues that can affect operations
• Adheres to company policies and regulations
• Experience in content writing, news writing, and broadcasting is a plus