Onsite Customer Service Representative (Day Shift)

Position: Customer Service RepresentativeNumber of hours: 20 hours/weekSchedule: Day shiftJob Duration: Project-basedWork Location: On-site; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about other products and servicesResolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolutionMaintain customer records by updating account informationMaintain financial accounts by processing customer adjustmentsCreate presentations and reports, as assignedOther ad hoc tasks that would be assignedRequirements:Proven work experience as a Customer Service Representative or relevant role is requiredDemonstrate a highly customer focused 'can do' approach and have awareness of key customer service valuesExcellent working knowledge of various CRM tools and telephone systemsExcellent communication and presentation skillsKnows how to craft responses and do meaningful conversationsClear and concise communicator with effective verbal communication skillsStrong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levelsThe ability to take initiative and work independently as well as seek directionAbility to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items