Online Support Officer

Responsibilities:1. Provide online support to customers via chat, email, and other digital channels2. Respond to customer inquiries and resolve issues in a timely manner3. Utilize company resources and knowledge base to assist customers effectively4. Document customer interactions and feedback for analysis and reporting purposes5. Collaborate with other team members to ensure a consistent and positive customer experience6. Stay updated on product knowledge and company policies to provide accurate information to customers7. Identify opportunities for improvement in customer support processes and procedures8. Maintain a professional and courteous demeanor when communicating with customers

Requirements:1. 1 year of experience in customer service or online support preferred2. Excellent communication skills, both written and verbal3. Strong problem-solving abilities and empathy towards customers4. Ability to adapt to changing situations and handle multiple tasks simultaneously5. High attention to detail and accuracy in all work tasks6. Motivated to provide exceptional customer service and exceed expectations7. Willingness to collaborate with team members and contribute to a positive work environment8. Basic computer skills and proficiency in using online communication tools

Benefits:1. Company-provided equipment for online support2. Flexible remote work opportunities3. Company transportation for on-site attendance if required

Working Environment:At Universal Robina Corporation, we believe that every role contributes to a greater purpose. As an Online Support Officer, you will play a vital part in delivering customer satisfaction and upholding our commitment to excellence. Your work will directly impact our mission of providing high-quality products and services to our customers.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement:Universal Robina Corporation is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.