Online Support Associate

Job Description:

Coins.ph is looking for a part-time Online Support Associate to join our team in Quezon City, NCR, PH. As an Entry Level position, we require at least 1 year of experience in a customer support or online support role.

Responsibilities:1. Provide timely and efficient customer support through various online channels such as email, chat, and social media.2. Assist customers with account inquiries, technical issues, and general questions about our platform.3. Troubleshoot and resolve customer issues in a professional and empathetic manner.4. Identify customer trends and suggest improvements to our products and services.5. Collaborate with internal teams to ensure a seamless customer experience.

Requirements:1. Energetic and resilient personality to handle high-volume customer inquiries.2. Strong innovation and negotiation skills to interact effectively with customers.3. Excellent verbal and written communication skills.4. Ability to work independently and as part of a team.5. Proficiency in English and Filipino languages.6. Familiarity with cryptocurrency and financial services is a plus.

Benefits:1. Remote work flexibility to accommodate your schedule.2. Paid Time Off (PTO) for work-life balance.3. Company equipment provided for efficient work.4. Career growth opportunities within the company.

Working Environment:Join a company that pioneers change and sets industry benchmarks in the fintech industry. Collaborate with a diverse team of professionals who are passionate about making a difference in the world of digital finance.

Deadline to Apply:May 25, 2024

Equal Opportunity Statement:Coins.ph is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.