Online Live Chat Specialist

Job Description:

Cropital is looking for a part-time Online Live Chat Specialist to join our team in Cebu, Central Visayas, PH. As an Entry Level position, we require at least 1 year of experience in a similar role. The ideal candidate will be dedicated, resourceful, innovative, and proficient in research.

Responsibilities:- Engage with customers through online live chat to provide assistance, answer inquiries, and resolve issues promptly and professionally.- Maintain a high level of customer satisfaction by providing accurate and timely responses to customer queries.- Collaborate with other team members to ensure a seamless customer experience across all channels.- Continuously research and stay updated on Cropital products and services to provide accurate information to customers.- Analyze customer feedback to identify trends and opportunities for improvement in our products and services.

Requirements:- 1 year of experience in a customer service or online chat support role.- Excellent written and verbal communication skills.- Ability to multitask and prioritize workload effectively.- Strong problem-solving skills and attention to detail.- Proficient in using online chat platforms and customer service software.- Dedicated, resourceful, innovative, and research-oriented.

Benefits:- Disability insurance- Training & professional development opportunities- Joining Bonus

Working Environment:At Cropital, we cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative, think creatively, and contribute to the growth and success of our company.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement:Cropital is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.