Online Live Chat Officer

We are looking for a reliable and driven Online Live Chat Officer to join our team at Universal Robina Corporation in Cebu, Central Visayas, PH. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role.

Responsibilities:- Engaging with customers via online live chat to provide assistance, answer inquiries, and resolve issues in a timely manner- Managing multiple chat conversations simultaneously while maintaining a high level of customer service- Utilizing negotiation skills to handle customer complaints and find mutually beneficial solutions- Demonstrating attention to detail in documenting customer interactions and resolving issues accurately- Collaborating with other departments to escalate complex issues and provide a seamless customer experience

Requirements:- Strong communication skills and ability to convey information clearly and effectively- Excellent negotiation skills and ability to think on your feet to find solutions- Attention to detail to accurately record information and resolve customer issues- Previous experience in a customer service or online chat role preferred- Ability to empathize with customers and prioritize understanding their needs- Reliable and punctual with a strong work ethic

Benefits:- Company transportation for commuting to and from work- Vision insurance coverage for eye care needs- Travel and spending expenses for training and business trips

Working environment:Our team at Universal Robina Corporation prioritizes understanding and empathy in all interactions with customers. We strive to create a supportive and collaborative work environment where every team member is valued and respected.

Deadline to apply: June 10, 2024

Equal Opportunity Statement:Universal Robina Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage diverse candidates to apply and welcome all qualified individuals to join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.