Online Live Chat Manager

Expedock is seeking a highly motivated and experienced Online Live Chat Manager to join our team in Quezon City, NCR, PH. This full-time position is at a mid-to-senior level and requires a minimum of 6 years of relevant experience in online customer service management.

As the Online Live Chat Manager, your responsibilities will include overseeing a team of online chat agents, monitoring and optimizing chat performance, ensuring timely responses to customer inquiries, and maintaining high customer satisfaction levels. You will also be responsible for developing chat scripts, training agents, and implementing best practices to enhance the overall chat experience for customers.

To be successful in this role, you must be hardworking and resilient, with excellent planning and critical thinking skills. You should have a strong understanding of online customer service principles and be able to effectively communicate with customers in a professional and friendly manner.

In addition to a competitive salary, Expedock offers benefits such as company equipment, disability insurance, and a gym membership. Our working environment is focused on exceeding customer expectations and delivering delight, making it an exciting and dynamic place to work.

If you meet the requirements and are interested in joining our team, please submit your application by the deadline of May 24, 2024. Expedock is an equal opportunity employer and welcomes applicants from all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.