Job Description:Peddlr is seeking a highly experienced and dynamic Online Live Chat Manager to join our team in Parañaque, NCR, PH. As a Mid-to-Senior Level position, the Online Live Chat Manager will be responsible for managing the online live chat platform, ensuring seamless communication between customers and our team.
Responsibilities:1. Manage and oversee the online live chat platform, ensuring prompt and accurate responses to customer inquiries.2. Train and supervise a team of live chat agents, providing guidance and support to ensure high-quality customer interactions.3. Develop and implement policies and procedures for the online live chat platform to optimize efficiency and effectiveness.4. Monitor and analyze chat performance metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction.5. Collaborate with other departments, such as Customer Service and Marketing, to ensure a cohesive and consistent customer experience across all communication channels.6. Stay current on industry trends and best practices in online chat management to continuously improve processes and strategies.
Requirements:1. 7 years of experience in online customer service or live chat management.2. Resourceful and adaptable personality traits to effectively handle dynamic and fast-paced environments.3. Strong people management skills to lead and motivate a team of live chat agents.4. Excellent time management skills to prioritize tasks and meet deadlines in a high-pressure environment.5. Proficiency in customer relationship management (CRM) software and online chat platforms.6. Bachelor's degree in Business Administration, Communication, or related field preferred.
Benefits:1. Profit sharing opportunities based on performance and company success.2. Continuous training and professional development opportunities to enhance skills and knowledge.3. Disability insurance coverage for added security and peace of mind.
Working Environment:At Peddlr, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive impact on the planet through our daily operations and initiatives. Join us in our mission to promote sustainability and make a difference in the world.
Equal Opportunity Statement:Peddlr is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.
Deadline to Apply: May 11, 2024
If you meet the requirements and are passionate about delivering exceptional customer service through online live chat, we encourage you to apply for the Online Live Chat Manager position at Peddlr today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
