Online Customer Success Specialist

Job Description:

Cloudstaff is seeking a part-time Online Customer Success Specialist to join our team in Davao City, Philippines. As an Associate Level role, the ideal candidate will have at least 4 years of experience in a customer success or related role.

Responsibilities:- Communicate with customers via online channels to provide support and ensure their success with our products or services- Proactively engage with customers to gather feedback and address any concerns or issues- Analyze customer data and behavior to identify trends and opportunities for improvement- Collaborate with cross-functional teams to implement strategies that drive customer success- Maintain accurate records of customer interactions and feedback- Contribute to the development of customer success resources, such as user guides or training materials- Participate in regular team meetings and training sessions to stay up-to-date on product developments and best practices

Requirements:- Confident and hardworking individual with excellent communication skills- Attention to detail and strong analytical abilities- Bachelor's degree in a related field is preferred- Experience with customer relationship management (CRM) software is a plus- Ability to work independently and as part of a team- Proficiency in Microsoft Office suite and other relevant software applications

Personality Traits: - Confident- Hardworking

Soft Skills:- Attention to detail- Analysis

Benefits:- Travel opportunities- Profit sharing- Retirement plan

Working Environment:Cloudstaff is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees are valued and respected.

Deadline to Apply: March 31, 2024

Equal Opportunity Statement:Cloudstaff is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.