Customer Operations Specialist E-Commerce

Davao- Posted on December 6, 2021**Phoenix Petroleum Philippines, Inc.****Job Requirements**:- Graduate of any bachelor's degree- Has excellent communication skills (both written and verbal)**Responsibilities**:- Monitor and manage day to day customer engagements in social media and orders made on e-commerce platforms- Ensure that all transactions are processed accurately and within the SLA- Proactively investigate and resolve customers' issues and queries for both e-commerce and social engagements- Ensure that all customer comments or messages are responded to within the SLA and following standard communication protocolsOr mail to:**For Visayas and Mindanao**: Phoenix Bulk Depot, Lanang, Davao City 8000**For Luzon**: 15th Floor, Udenna Tower, Rizal Drive cor. 4th Avenue, Bonifacio Global City, Taguig**HR Department Contact Numbers**: (02) 8403-4013 local 312 for Luzon and (082) 235-8888 local 148 for Visayas and Mindanao.