Online Customer Service Officer

Job Description:Qwikwire is seeking a dedicated and customer-focused Online Customer Service Officer to join our team in Cebu, Central Visayas, PH. As an Associate-level position, the ideal candidate should have a minimum of 2 years of experience in a similar role.

Responsibilities:- Respond to customer inquiries via email, live chat, and social media in a timely and professional manner- Assist customers with account-related issues and provide technical support when necessary- Process customer orders and provide updates on shipping and delivery status- Handle customer complaints and strive to find satisfactory resolutions- Collaborate with other departments to ensure a seamless customer experience- Identify and report trends in customer feedback to improve products and services- Maintain accurate records of customer interactions and transactions

Requirements:- Hardworking and adaptable personality traits- Strong project management skills and ability to innovate customer service strategies- Excellent written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using CRM systems and online communication tools- Must be detail-oriented and have strong problem-solving skills

Benefits:- Retirement plan- Visa sponsorship- Dental insurance

Working Environment:At Qwikwire, we prioritize understanding and empathy in all interactions with our customers. We believe in providing exceptional customer service and creating positive experiences for all individuals we interact with.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement:Qwikwire is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.