Online Customer Care Specialist

Job Description:

We are looking for a passionate and independent Online Customer Care Specialist to join our team at ZipMatch in Cebu, Central Visayas. As an Entry Level employee, you will be responsible for handling online customer inquiries, providing exceptional customer service, and resolving any issues or concerns in a timely manner.

Responsibilities:- Respond to customer inquiries through email, chat, and social media platforms- Provide accurate information about our products and services- Assist customers with placing orders, tracking shipments, and processing returns- Resolve customer complaints with empathy and professionalism- Collaborate with other departments to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions

Requirements:- 1 year of experience in a customer service role- Excellent communication skills, both written and verbal- Strong problem-solving abilities- Ability to work independently and prioritize tasks effectively- Passion for helping others and providing top-notch customer care

Personality Traits:- Independent- Passionate

Soft Skills:- Problem-solving- Communication

Benefits:- Disability insurance- Joining Bonus- Employee discounts

Working Environment:At ZipMatch, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration to create a positive and dynamic work environment.

Equal Opportunity Statement:ZipMatch is an equal opportunity employer and we welcome and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.