Online Customer Care Associate

Saphron is seeking a dynamic and customer-oriented individual to join our team as an Online Customer Care Associate in Cebu, Central Visayas, Philippines. As an Associate Level role, the ideal candidate should have at least 2 years of experience in customer service and be highly motivated and resourceful.

Responsibilities:1. Respond promptly to customer inquiries via email, chat, and social media channels.2. Resolve customer complaints, issues, and concerns in a professional and timely manner.3. Provide product information, pricing, and availability to customers.4. Process orders, returns, and exchanges accurately.5. Maintain a high level of customer satisfaction and loyalty through excellent service.6. Collaborate with other team members to improve overall customer experience.7. Keep accurate records of customer interactions and transactions.

Requirements:1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities and attention to detail.3. Ability to multitask and prioritize workload effectively.4. Experience using CRM systems and other customer service tools.5. Demonstrated project management and strategic planning skills.

Benefits:1. Paid overtime for additional hours worked.2. Travel and spending expenses for business trips.3. Gym membership for health and wellness benefits.

Working Environment:At Saphron, we thrive in an environment that embraces and navigates change seamlessly. Our team members are encouraged to adapt and innovate to meet the needs of our customers and the market.

This is a part-time position with the deadline to apply set for June 10, 2024. Saphron is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.