Online Contact Center Manager

Job Description:

We are looking for a dedicated and hardworking Online Contact Center Manager to join our team at Zennya in Caloocan, NCR, PH. As a part-time associate level role, the Online Contact Center Manager will be responsible for overseeing our online customer service operations, ensuring a positive and seamless customer experience.

Responsibilities:- Manage a team of online customer service representatives, providing guidance, training, and support as needed- Monitor and evaluate team performance, ensuring key performance indicators (KPIs) are met- Develop and implement strategies to improve customer satisfaction and retention- Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner- Collaborate with other departments to address customer service-related issues- Stay informed about industry trends and best practices in online customer service

Requirements:- Minimum of 5 years of experience in a customer service-related role- Excellent communication and interpersonal skills- Strong critical thinking and problem-solving abilities- Experience with people management and team leadership- Proficiency in online customer service platforms and tools- Ability to work independently and as part of a team- Bachelor's degree in Business Administration or related field preferred

Benefits:- Paid sick leave- Parental leave- Employee discounts- Opportunities for personal and professional growth through ongoing learning and development initiatives

Equal Opportunity Statement:Zennya is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: ********

Join our team at Zennya and help us deliver exceptional online customer service experiences to our valued customers. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.