Online Client Support Associate

Job Description:

Machine Ventures is seeking an Online Client Support Associate to join our team in Davao City, Philippines. As an Associate Level position, the Online Client Support Associate will be responsible for providing excellent customer service to our clients through various online channels.

Responsibilities:1. Respond to client inquiries and concerns promptly and professionally via email, chat, and social media platforms.2. Assist clients in navigating our online platform and troubleshoot any technical issues they may encounter.3. Educate clients on our products and services, providing recommendations and solutions tailored to their needs.4. Collaborate with other teams within the company to ensure a seamless client experience.5. Maintain accurate records of client interactions and follow up as needed to ensure client satisfaction.6. Stay up-to-date on industry trends and company updates to provide clients with relevant information.7. Contribute to the continuous improvement of our online client support processes and tools.

Requirements:1. Minimum of 2 years of experience in customer service or client support role.2. Confident and energetic personality with excellent communication skills.3. Strong emotional intelligence and decision-making skills.4. Ability to work independently and as part of a team in a fast-paced environment.5. Proficiency in using online communication tools and platforms.6. Experience in using customer service software is a plus.7. Fluent in English and Filipino.

Benefits:1. Joining Bonus for successful candidates.2. Paid sick leave for part-time employees.3. Free accommodation for out-of-town employees.4. Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs.

Equal Opportunity Statement:Machine Ventures is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: May 17, 2024

If you meet the requirements and are excited about providing exceptional online client support, we encourage you to apply for this part-time position with Machine Ventures in Davao City, Philippines.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.