Online Call Center Specialist

Job Description:

SM Investments Corporation is seeking a part-time Online Call Center Specialist to join our dynamic team based in Manila, NCR, PH. As an Associate Level position with a requirement of 2 years of experience, the Online Call Center Specialist will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service through various online platforms.

Responsibilities:1. Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.2. Assist customers with product information, orders, and returns.3. Identify and escalate priority issues to the appropriate team.4. Collaborate with other departments to ensure customer satisfaction.5. Maintain accurate records of customer interactions and transactions.6. Identify trends and provide feedback to improve the overall customer experience.7. Meet or exceed performance metrics such as call quality, response time, and customer satisfaction ratings.

Requirements:1. Confident and independent attitude with the ability to work effectively in a fast-paced environment.2. Strong people management skills and the ability to analyze customer needs and provide tailored solutions.3. Excellent communication skills, both verbal and written.4. Proficiency in using online communication tools and platforms.5. Previous experience in a customer service or call center role is preferred.6. Knowledge of customer relationship management (CRM) software is a plus.

Benefits:1. Vision insurance to help you take care of your eye health.2. Paid overtime opportunities for additional compensation.3. Life insurance coverage for peace of mind.4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement:SM Investments Corporation is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: May 25, 2024

If you possess the required experience and skills for this role, we encourage you to submit your application and join our team at SM Investments Corporation. We look forward to welcoming a dedicated Online Call Center Specialist who can provide exceptional customer service and contribute to the success of our company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.