Online Call Center Representative

Job Description:

Grab Philippines is seeking a motivated and customer-oriented Online Call Center Representative to join our team in Cebu, Central Visayas, PH. This is a part-time entry-level position suited for individuals with little to no prior experience. As an Online Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service through various online platforms.

Responsibilities:- Respond to customer inquiries via online chat, email, and social media platforms- Provide accurate information about products, services, and promotions- Solve customer problems and complaints in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Utilize strategic planning skills to identify opportunities for process improvement- Maintain a positive and resourceful attitude when faced with challenges- Meet and exceed performance goals set by the company

Requirements:- Excellent communication skills and presentation abilities- Strong problem-solving skills and attention to detail- Ability to work independently and as part of a team- Resilient attitude and ability to handle difficult customers with professionalism- Basic computer skills and familiarity with online communication platforms- Willingness to learn and adapt to new technologies and processes

Personality traits: Resourceful, resilientSoft skills: Presentation, strategic planning

Benefits:- Gym membership- Paid sick leave- Remote work flexibility

Working environment:At Grab Philippines, we believe in recognizing and rewarding employees based on performance and merit. We provide a supportive and inclusive work environment that encourages growth and development.

Deadline to apply: June 10, 2024

Equal Opportunity Statement:Grab Philippines is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.