Job Description: The Offshore Education Admin will work closely with the onshore Team leader in preparing overseas student applications to lodge with universities and Australian government authorities to get successful visa grant.
Handling inquiries registrations and followups in a timely manner and fulfilling student needs at every stage of the process.
Coordinating with onshore team leader in preparing applications to lodge with universities and government authorities
Maintaining inquiry notes file notes admission entry offer letters COE s Task list followups in the company s Customer Relationship Management (CRM) system at all times.
Punctuality/Time Management: Attendance timely reporting to the office daily response to the client within TAT (Turnaround time) entering data into CRM timely/correctly sending Reports etc.
Continuously maintain students prospects in the tracker sheet number of leads number of probable prospects number of confirmed prospects in the Team leader s lead or application tracker sheet.
Send timely reports to your Team Leader on confirmed admission to aid processing incentives
Inquiry Conversion Ratio: Maintaining the conversion ratio as decided by your Operations Manager.
Communication (Email Conversation): Timely/prompt response to emails
Counseling Skills: Should maintain and keep updating the skill set required as per Industry standards.
Target Achievement: Meeting target for number of admissions and across other parameters
Requirements Requirements/Skills Needed: Bachelors degree in any discipline.
At least 6 months of total work experience in B2B/B2C customer service sales or overseas education and migration industry
Intermediate to advanced Microsoft Office (Word Excel PowerPoint and Outlook) and Adobe skills
Highly organized with an ability to meet deadlines
Excellent counseling skills including the ability to build rapport and make the client feel heard
Must have a strong work ethic and an ability to conduct oneself in a professional manner at all times
Exceptional written and verbal communication skills with a quick TAT in terms of responding to clients as well as internal communication
Has high integrity and is culturallysensitive and flexible Be proactive in regards to updating one s knowledge base through research and selflearning
Strong listening skills attention to detail and ability to logically reason and critically analyze information and data
Additional Job Details: Setup and Location: Onsite/WFH Ortigas Alabang Pampanga or Cebu
Work Schedule: MondayFriday 6:00 AM 3:00 PM Manila time / 9:00 AM 5:00 PM AU Eastern Time
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Requirements/Skills Needed: Bachelor 's degree in any discipline. At least 6 months of total work experience in B2B/B2C customer service, sales, or overseas education and migration industry Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint and Outlook) and Adobe skills Highly organized with an ability to meet deadlines Excellent counseling skills including the ability to build rapport and make the client feel heard Must have a strong work ethic and an ability to conduct oneself in a professional manner at all times Exceptional written and verbal communication skills with a quick TAT in terms of responding to clients as well as internal communication Has high integrity and is culturally-sensitive and flexible Be proactive in regards to updating one s knowledge base through research and self-learning Strong listening skills, attention to detail and ability to logically reason and critically analyze information and data Additional Job Details: Set-up and Location: Onsite/WFH | Ortigas, Alabang, Pampanga or Cebu Work Schedule: Monday-Friday | 6:00 AM - 3:00 PM Manila time / 9:00 AM - 5:00 PM AU Eastern Time Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
