The Information Services Group (ISG) is responsible for providing authoritative sources of reference data to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.The Account Control unit of the ISG Reference Data Management team is responsible for opening and maintaining customer sub-accounts, screening reference data, and actively ensuring that customer details and settlement instructions across a variety of systems remain up to date. The team will work closely with Sales, Middle Office, KYC, ICRM/AML and Accounts Control teams in Buffalo, Belfast and Poland to ensure that a globally consistent model is followed with respect to this critical reference data. The team ensures that statutory and regulatory obligations are met when new relationships with clients are established. Before trading occurs, the Account Control team will verify all details of the client from a regulatory and control perspective for Institutional Client Accounts for Equities, Fixed Income and Foreign Exchange business units.**Responsibilities**:- Day to day oversight and contribution to the screening of ISG reference data.- Identify opportunities for improvements to quality of data and client service levels.- Acts as backup for manager.- Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements.- Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects.- Liaison with global/regional ICRM and AML teams on the end-to-end completion of screening alert reviews.**Qualifications**:- 0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization- Good awareness of client needs/expectations- Financial services related qualifications (e.g. IAQ or similar)**Education**:- Bachelor's/University degree or equivalent experience**Development Value**:**Person Specification****Knowledge/Experience**:- Must have a desire to work in a fast paced, metrics and deadline oriented department- Understanding of Citi's internal policies and processes and the ability to quickly identify areas of weakness.- Familiarity with XMC (SAP Business Objects) and reporting functionality would be a big plus.- Knowledge in sanctions screening or KYC review is advantageous.**Skills**:- Advanced knowledge of MS Office Suite, including proficiency in Excel and/or MS Access;- Strong teamwork skills in a local setting, as well as across different geographic locations;- Strong workflow management skills with focus on process improvement and operational redesign- Demonstrate assertive interpersonal and written communication skills with no aversion to client and management interaction- Ability to work and adapt in an ever-changing regulatory and control environment- Strong organization, project and change management skills essential- Ability to focus on high quality work while under pressure.- Ability to work in a target driven environment meeting agreed SLAs- Complete all mandatory reports in a timely manner and to required standards- Excellent awareness of and adherence to audit & risk controls**Qualifications**:- A business related degree would be advantageous, however less relevant than extensive 'in situ' experience- Capital markets product knowledge is useful- Experience working to deadlines.- Technical proficiency in Microsoft Access and Excel is a plus**Competencies**:- Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.- Excellent communication (written and verbal).- Ability to build strong relationships at various levels.- Willing to be involved in all aspects of a task.- Exhibit good attention to detail while focused on delivery.- Ability to work on several initiatives concurrently and cope with changes in priorities.- **Job Family Group**:Operations - Services- **Job Family**:Reference Data Management- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View
