Mum - Team Leader

MUM - Team Leader Req ID#: 376037 Mumbai, AP, IN, 400072 Job Description: Primary Job ResponsibilitiesTeam Leader- Operations –Voice /Blended (US) Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years' Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics. 5 Strong analytical, solving skills with strong MS Excel skills.6 Needs to have the drive to achieve given targets.7 Process adherence (Check, analyze, Control & Improvement).8 Drive & adhere to Policies & Procedures.9 Should be well versed in coaching & providing feedback10 Basic exposure to excel.11 Good process knowledge and Good interpersonal skills The candidate should be possess the following skills- People Management skills- Client Management skills- Process Management skills- Coaching and Training- Feedback and Performance Management skills- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management 5 Days Working RoleWork from office opportunity Education Target: Minimum Graduate (Any Bachelor's Degree) Job Segment: Manager, Performance Management, Management, Human Resources