**Company Description**Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients' challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.**Responsibilities**:- The objective of the role is to maximize the number of resolved incidents at Tier 2 without referral and to enhance customer satisfaction.- Own and manage all incidents and service requests.- Ensure resolution occurs within the customer SLA/OLA- Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.- Develops and maintains technical skills and understanding of Accenture Services to achieve goal of 80% problem resolution**Qualifications**:- Bachelor's degree or equivalent experience in the field of Design, Communications, Information Technology or similar field.- Microsoft or ITIL certification desirable. Customer service experience- Microsoft Exchange UM Server 2007 or Live- Communication Server 2005 administration skills, Win2000/2003 administration skills, Hardware management skills**Nice to Have**:- Experience in Office365 technologies**Join our high-performing team and enjoy these benefits**:- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment- Expanded maternity leave up to 120 days*- Expanded paternity leave up to 30 days*- Employee Stock Purchase Pan- Loyalty and Christmas Gift- Inclusion and Diversity Benefits- Night Differential- Allowances- Car and housing plan- Company-sponsored trainings like upskilling and certification- Flexible Working Arrangements- Healthy and Encouraging Work Environment**TERMS AND CONDITIONS****Additional Information**:The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.- Transcript of Records (TOR)- Diploma (for graduates only) and/or Certificate of Graduation- Certificate of Employment (COE) and/or SSS Employment History- Government Documents:- SSS ID and/or SSS Verification Form- SSS Statement of Account (SOA)- SSS Certificate of Contribution- Pag-IBIG Member's Data Record (MDR)- Philhealth ID and/or Philhealth Member Data Record (MDR)- TIN ID and/or Processed BIR Form 1905 or any BIR documents reflecting your TIN and with BIR Stamped- NSO Birth Certificate**Salary**: Php24,000.00 - Php151,000.00 per monthSchedule:- 8 hour shift- Rotational shift
