Motor / Property Insurance Customer Service Staff

Customer Service StaffWe have separate teams for Personal Lines and Commercial Lines, and we also have an operations team. We hope this individual would be on the operations team and support both personal and commercial lines as outlined below:- Answering phone calls into the office, forwarding them to the right Account Manager, or troubleshooting a simple question (billing, carrier question) - all coverage questions will be directed to the Account Manager.- Assisting Commercial Team with Certificates- Taking payments for insureds- Creating new client profiles in AMS- Handling our cancellation/past due billing (this will include logging into our carrier sites, pulling a list of policies in cancellation, then uploading that to an excel document, then reaching out to the insureds to notify them of payment due, and then processing payments)- After Hours/Weekend Responsibilities- Providing ID Cars for current clients purchasing/leasing new vehicles- Providing Certificates of Insurance for Current Commercial Clients (within a standardized format which we will discuss)- Taking payments for insureds- Taking down new business informationThe above is a general feel for the types of responsibilities/tasks we are looking to fill. We are always looking to promote/add responsibility so if the individual shows a desire to grow within the office where there are a few potential paths they can take.Qualifications:- With at least 2 to 5 years of Customer Service experience for an Insurance Account (Property, Casualty, Home, Auto insurance)- Willing to work onsite and be on the night shift from Tuesday to Saturday / may be open to a shifting schedule in the future (11 pm - 8 am PH Time)- Excellent verbal and written communication skills- Confident doing Inbound and Outbound calls- Well organized, keen on details, and able to multitask**Salary**: From Php40,000.00 per month**Benefits**:- Additional leave- Company events- Health insurance- Life insurance- Opportunities for promotionSchedule:- Night shift- Rotational shiftSupplemental pay types:- 13th month salary- Bonus pay- Overtime pay- Performance bonusApplication Question(s):- Are you willing to work onsite?- How long is your insurance account experience?- How long is your total BPO experience?Shift availability:- Night Shift (required)- Overnight Shift (required)