PRIMARY RESPONSIBILITIES
Ensure the GBS Asia is providing a high level of
service to the Minerals Affiliates based on the
Service Level Agreements
Manage the staff operations and administration for
the MIN GBS program housed under GBS Asia.
Main MIN GBS Asia point of contact for Minerals Affiliates
REPORTING LINE
GPO Minerals
Head of GBS Asia (Dotted
line)
Director, Geochemistry
NAM (Dotted Line)
SPECIFIC RESPONSIBILITIES
Work closely with GPO and other stakeholders to
develop and implement the GBS transformation plan for Minerals affiliates.
Manages the process for, and participates in, the
recruitment of new GBS staff on behalf of Minerals
Affiliates with operations housed in GBS Asia facilities.
Ensures fluid communications between the affiliates
and GBS team and that all issues and conflicts are resolved in a timely manner
Manage and distribute daily work assignments for
the GBS Minerals team
Regularly reviews the quality of the teams work
(spot audits etc) ensuring relevant work instructions and quality documents
(QP21) are adhered to.
Ensures that Corrective action and Preventative
action (CAPA) investigations are opened as needed and investigated, closed and findings
implemented in a timely manner
Participates in scheduled weekly/monthly
discussions with affiliates to ensure that any issues both immediate and
ongoing are addressed
Organize, manage and participate in staff training
requirements and schedules in coordination with Minerals Affiliates.
Compile, monitor and report KPIs as outlined in the
Service
Level Agreements, focusing on continuous
improvements and coordinating with GPO Minerals to correct performance
deviations as quickly as possible.
Implement
specific operational improvements as identified. These projects will focus on
the improvement of quality, efficiency, accreditation compliance, communication
and technical improvement.
Maintain
a working knowledge of all analytical procedures in the lab sections being
supported by your team.
Ensure the working conditions are provided and
maintained, including office space, computers, desks, etc.
Manage staff attendance and time off requests.
Conduct the annual performance reviews of GBS Minerals
staff, especially access to or entry into the local TalentForce system.
Facilitate and host visitors from MIN Geneva and
Affiliates as needed.
Review and provide any corrections to monthly
expense reports to the Minerals Affiliates using the services of GBS Asia
Ensures all GBS operations are fully
coordinated and compliant with the Head of GBS Asia.
Be compliant to all SGS Code of Integrity, QHSE, HR policies and procedures.
Analytical Thinking/Problem Solving
Assure conformance level is
maintained for technical requirements of Quality Management System irrespective
of operational and production pressures.
Collaborate with other sections personnel in
resolving any quality related issues.
Capable to work and make decision independently.
Job Complexity
Multitasking is a must;
multiple projects can happen at the same time – set priority for the best
output for the business needs.
Sometimes procedures and
workflow are not the most efficient/effective; alternative resolutions need to
be proposed.
Impact of Decisions
Conformance to the requirements of ISO/IEC 17025
must be maintained
Continuous improvement and
customer satisfaction remain in focus at all times
Decisions
may impact turn around time on results delivery to clients
Decisions
may affect client’s target on meeting their responsibilities to stakeholders
PROFILE
Graduate of Bachelor’s Degree in
Chemistry or a closely related field
Minimum of 5 years work experience
in a high volume administration activity of which 2 years in a supervisor/managerial
position
Proficiency on all MS Office and
LIMS (G6 and/or CCLAS)
Experience in administrative
activities and in professional interactions with back office functions, such as
HR, IT and Finance
Demonstrated potential to manage a
team of over 20 people
Experience in ISO certifications
and/or knowledge of Minerals analysis
REQUIRED
SKILLS
Good understanding of process
approach, ability to challenge and improve processes
Fluent in English
Able to provide excellent customer
service level
Able to closely cooperate with SGS
affliate’s Minerals management
Outstanding sense of organization,
detail-oriented and meticulous
Excellent sense of prioritization
Good communication and
interpersonal skills
Able to work independently and coordinate
several activities simultaneously
Works well under pressure
Applies judgment and acts
according to the SGS standards of ethics and integrity
