Medical Device Team Leader

Pharmaceuticals & Medical Devices (Healthcare & Medical)
• Overall responsibility for achieving Client's service level expectations and maintaining high quality delivery.
• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies.
• Has clear understanding of customer KPIs.
• Understands relationship between PFMEA and Quality Control Plan.
• Identifies and coordinates PFMEA/ Quality Control Plan improvements.
• Manages efficient work allocation and tracks the overall performance of team members.
• Manages daily team attendance.
• Ensures floor policies are followed.
Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems. Keeps all company information which includes customer information confidential and secured. SKILLS REQUIRED: • Able to write effective medical narratives regarding product issues or cases.
• Must be able to properly use and navigate medical device tools and MS Office.
• Able to communicate professionally and concisely to all business partners and other Wipro employees.
• Able to think critically to determine the type of questions which need to be asked to gather necessary information.
• Good problem solving and analytical skills.
CANDIDATE SPECIFICATIONS: • Bachelor of Science in Nursing, Pharmacy or any Life Science course graduate.
• 3-4 years of work experience preferably in a similar process/clinical and medical device complaints handling experience.
Your application will include the following questions:
Do you have customer service experience?
What's your expected monthly basic salary?
Have you worked in a call centre before?
How many years' experience do you have in the BPO industry?
How would you rate your English language skills?
How many years of people management experience do you have?
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