Salary: 25,000 - 35,000 PHP a month
Maintain an open and positive attitude, fostering a supportive and enjoyable work environment Serve with passion and prioritize helping others first Demonstrate confidence while maintaining humility, always striving for the greater good. Uphold honesty, ethics, and accountability in all actions Ensure timely delivery of results and completion of tasks, exceeding expectations where possible Lead by example, manage processes effectively, and hold oneself and others accountable for achieving desired outcomes Support the branch team in delivering high-quality client care and maximizing client experience Serve as the point of contact for client relations, managing inquiries and conversions effectively Independently manage client care procedures, ensuring high-quality customer service at all touchpoints Ensure field staff are compatible with clients and informed about client well-being Support intake calls, service standards, and scheduling to meet client needs efficiently Utilize technology tools and resources effectively to streamline business processes Handle on-call duties periodically, ensuring 24/7 care coverage for clients Track client feedback on field staff performance and maintain a strong bench of talent Document performance, provide feedback, and coach employees to improve performance and client care High School Diploma required Associate/Bachelor's Degree in Communications, Healthcare Administration, or related field preferred Minimum of 2 years experience in management, customer service, and/or human resources within an office setting Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and internet navigation Strong organizational and attention to detail skills Excellent oral and written communication skills Ability to prioritize tasks, manage conflicting demands, and meet deadlines Tact, discretion, and respect for confidentiality Pleasant and confident telephone manner Ability to work well in a team and independently Reliability, honesty, and project management skills
