Mandarin Service Desk

Basic understanding of AD, AD groups, Security Groups, etcGood technical expertise on Windows 10, Office365 and MS ProductsUnderstanding and experience in supporting Antivirus softwareUnderstanding of Windows patch and other security updatesShould have understanding on MFA (Multi-Factor Authentication)Experience in working with remote support toolsGood Knowledge on Voice Video Conferencing solutionsBasic understanding on Printer SupportGood Understanding of ITSM tools Preferably ServiceNowShould have good understanding on ITIL processBachelor's degreeAmenable to work in McKinley, Taguig and in shifting scheduleShould have experience in voice support1-3 years of Experience in technical Voice Support or ServiceDeskProficient in Mandarin and English (both speak, read and write)