Mandarin Service Desk Engineer (Php 110,000 Max)

13th-Month Pay
Government-Mandated Benefits
DAYSHIFT
NO AGE LIMITJOB DETAILS:Company Profile: This is a well-known international digital technology company that provides the best customer & IT services in Healthcare, Financial, Telecom, Media, Insurance, Manufacturing and many more industries.
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Ensuring user queries or issues are captured, validated, and triaged for further processing.
Ensuring that various types of information are communicated to users through the appropriate channel(s).
Bachelor's degree
Amenable to work in McKinley, Taguig and in shifting schedule
Should have experience in voice support
1-3 years of Experience in technical Voice Support or ServiceDesk
Proficient in Mandarin and English (both speak, read and write)
No gender preferences and age limit
Must be able to work in shifting scheduleOther qualifications:
Basic understanding of AD, AD groups, Security Groups, etc
Good technical expertise on Windows 10, Office365 and MS Products
Understanding and experience in supporting Antivirus software
Understanding of Windows patch and other security updates
Should have understanding on MFA (Multi-Factor Authentication)
Experience in working with remote support tools
Good Knowledge on Voice Video Conferencing solutions
Basic understanding on Printer Support
Good Understanding of ITSM tools Preferably ServiceNow
Should have good understanding on ITIL processALL ARE DONE THRU ONLINE ASSESSMENT:
Phone interview with HR
Language assessment (computer and essay writing in mandarin)
Multiple choice on how to solve inquiries in Mandarin
Final interview with Local Chinese
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