Mandarin Payment Specialist (Mandaluyong City)

BENEFITS:
• HMO
• 20 Leaves
• Insurances and Counselling
• Government-Mandated Benefits

JOB DETAILS:
Company Profile: A Secured Money remittance and money transfer services based in the US is currently dominating the world with their international branches. They are currently processing money transfer and remittances across the globe. Their customers are Chinese located around the world who would like to transfer or receive money from their families.

Duties:
• Answer calls from Chinese about remittance centers nearest locations
• Answer inquiries from Chinese about requirements to claim the money
• Assist in checking the delivery status of the payment transfer
• Assist customers in creating an online profile for registration
• Discuss Mobile wallet and how to activate it
• Help in tracking money transactions
• Give instructions on how to pick up the money

Recruitment Process:
• HR interviews &
• Mandarin Language | the exam is Translation from Mandarin to English

Requirements:
• Open to Filipino Chinese or Filipino
• Open to Native Chinese or any nationality (we can provide visa)
• Free visa processing
• Graduates or undergraduates
• Requirement is 6 months CSR background from any industries
• Having a customer service background is important
• English and Mandarin are both important
• The calls are all Mandarin Calls and very few English calls