MandaluyongConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.Purpose:Responsible for troubleshooting hardware, software, and network operating problems over the phone. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Prioritizes issues using appropriate escalation procedures, and coordinates referrals to technical, professional, or service personnel as needed.Scope:General:Adapts departmental plans and priorities to address resource and operational challengesRequires in-depth knowledge and experienceDecisions are guided by policies, procedures and business plan; receives guidance from managerGenerally domestic accountabilityPrimary Responsibilities:Primary duties may include the above duties as well as one or more of the following:Plans and implements major initiatives related to the support centerPerforms complex feasibility studies, life-cycle analysis and cost/benefit studiesPlans and establishes priorities and manpower utilizationSelects and manages subordinates to achieve overall objectivesMay write or lead proposals that require a high level of functional or client expertise
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
Job Technical Helpdesk
Primary Location Philippines-National Capital Region-Mandaluyong
Organization Liberty
Unposting Date Aug 10, 2019, 3:59:00 PM
Travel No
