Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, Major Incident Support , you will exhibit your critical analytical thinking, sense of urgency, and communication skills in providing excellent major incident service to Emerson as a member of the Global Service Delivery organization.
In this capacity, you will join a hard-working, dynamic, and customer-focused EOC+ team. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, transferring soon to Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be: To facilitate the recovery of a major incident with an impact severity of enterprise, site, or department impact (Priority1 & Priority2). To provide timely updates and communication bulletins to the key stakeholders, technical teams, platform or service managers, IT leadership, business unit representatives, and external service providers through bridge conference calls, email, Teams, or WebEx chat. To execute Event Management specific to WAN or WLAN connectivity and telephony systems for 24x7 detection and correlation of events using tools for Network Monitoring such as SolarWinds or related tools. To perform the first line of investigation, triaging, diagnosis, and validation of automated alerts, events, and incidents reported. To generate reports, metrics, and key performance indicators to be presented internally to the team and IT management. To coordinate the escalation of the required global support group for critical IT systems and applications. To display adaptability and resiliency in process changes for Enterprise IT customers, business units, and partner support groups. Who You Are: You demonstrate a strong drive for results and exhibit passion and enthusiasm to get things done. You are proactive and highly innovative in handling major incidents of Emerson's Enterprise IT. You can efficiently communicate ideas, collaborate, and proficiently work with a team or people at any level globally.
For This Role, You Will Need: Bachelor's degree or equivalent experience in Computer Science, Information Technology, Engineering, or any Science-related courses. Familiarity with ITIL process (Major Incident & Problem Management), network infrastructure, switches, circuit remediation, and troubleshooting. Fundamental knowledge in IT technology such as Server Technologies, Oracle Cloud Infrastructure, Azure, Core Switches, Wireless & Telephony, and ITSM Ticketing systems (ServiceNow, etc.). Preferred Qualifications that Set You Apart Relevant experience in major incident management and Network monitoring tools is a plus. Our Offer to You: Make a difference with the work you do. By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's go!
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