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Customer Service

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Details of the offer

JOB SUMMARY
Overview
• Night Shift
• US Retail Program, For Project-Based Employment
• Successful candidates will provide excellent customer service by addressing general inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through inbound calls and email
Qualifications
• Amenable to work on a project-based employment
• Must be 18 years old and above
• Completed at least 2 years in college (no back subject) with or without experience
• Or high school graduates with at least 6 months call center experience (ops tenure)
• Amenable to work on holidays, weekend, and shifting schedule
• Professional, enthusiastic, and customer service oriented
Skills Required
• Excellent oral and written communication
• Must exhibit active listening
• Must have keen attention to details
• Must have good conversational skills
• Must have good problem solving and analytical skills
• Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills
• Ability to educate customers on inquiries and other product information
• Ability to handle issues and complaints in a courteous and professional manner
• Ability to multi-task and access multiple data source simultaneously
• Ability to probe effectively
• Ability to sell using consultative sales approach or suggestive pitches on customer purchases