Job Description:
As a Live Chat Specialist at Gcash, you will be responsible for providing top-notch customer service to our users through our live chat platform. You will be the frontline of communication, addressing and resolving customer concerns, answering queries, and assisting with account-related issues in a timely manner. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer service roles, who are passionate about helping customers and are resilient in handling challenging situations.
Responsibilities:- Respond to customer inquiries and issues promptly and professionally through live chat- Provide accurate information regarding Gcash products and services- Troubleshoot and resolve technical issues related to the platform- Keep detailed records of customer interactions and transactions- Collaborate with other departments to escalate and resolve complex issues- Stay updated on product knowledge and industry trends to provide the best possible support- Maintain a positive and customer-centric attitude at all times
Requirements:- Minimum of 4 years of experience in customer service roles- Excellent written and verbal communication skills- Strong problem-solving skills and ability to think strategically- Ability to multitask and prioritize in a fast-paced environment- Proven track record of meeting and exceeding customer satisfaction goals- Passion for helping customers and providing exceptional service- Resilient in handling challenging customer interactions- Knowledge of financial services or fintech industry is a plus
Personality traits required:- Passionate about customer service and helping others- Resilient in handling challenging situations and customer interactions
Soft skills required:- Strong problem-solving skills- Ability to think strategically and plan solutions effectively
Benefits:- Travel opportunities- Gym membership- Company transportation
Working Environment:At Gcash, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative culture where employees feel motivated and valued.
Equal Opportunity Statement:Gcash is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
