Live Chat Specialist

NextPay is seeking a dynamic and customer-focused Live Chat Specialist to join our team in Davao City, Philippines. As a leading financial technology company, NextPay provides innovative payment solutions to businesses of all sizes. The Live Chat Specialist will play a crucial role in providing exceptional customer service and support through our online chat platform.

Responsibilities:1. Engage with customers via live chat to provide support, answer questions, and resolve issues in a timely and professional manner.2. Utilize strong communication skills to effectively address customer inquiries and concerns.3. Collaborate with other departments to escalate and resolve complex customer issues.4. Maintain accurate records of customer interactions and transactions.5. Identify opportunities for improvement in the live chat platform and customer support processes.6. Stay up-to-date on industry trends and best practices in customer service.

Requirements:1. Minimum of 4 years of experience in customer service or a related field.2. Independent and driven attitude with a focus on providing excellent customer service.3. Strong leadership and project management skills.4. Excellent written and verbal communication skills.5. Ability to work in a fast-paced environment and handle multiple priorities.6. Proficiency in using live chat platforms and CRM systems.

Benefits:- Travel and spending expenses covered by the company.- Paid Time Off (PTO) for vacation and personal days.- Retirement plan options to support long-term financial goals.

Working Environment:At NextPay, we value our employees and support their personal and professional development. Our team is dedicated to providing a positive and collaborative work environment where everyone can thrive and succeed.

Deadline to apply: April 9, 2024

Equal Opportunity Statement:NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.