Live Chat Representative - Remote Work

Job Description:

Zalora Philippines is seeking a dynamic Live Chat Representative to join our remote team in Antipolo, Calabarzon, PH. As a Live Chat Representative, you will be responsible for providing excellent customer service through our online chat platform to ensure a positive customer experience. This role will involve assisting customers with inquiries, resolving issues, and providing product information in a timely and professional manner.

Responsibilities:- Respond to customer inquiries and provide support through live chat, email, and other communication channels- Resolve customer complaints and issues in a timely and efficient manner- Provide product information, process orders, and assist with returns and exchanges- Communicate with customers in a clear and professional manner- Work collaboratively with other team members to optimize customer service processes- Stay informed about company products and promotions to better assist customers- Meet customer service targets and goals set by the company

Requirements:- 3 years of experience in customer service or a related field- Proven track record of providing high-quality customer service- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Strong problem-solving skills and attention to detail- Hardworking and resilient personality traits- Strong soft skills, including communication and presentation abilities- Ability to multitask and prioritize tasks effectively

Benefits:- Parental leave- Free accommodation- Remote work flexibility

Working Environment:At Zalora Philippines, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we provide opportunities for professional growth and development.

Deadline to apply: ********

Equal Opportunity Statement:Zalora Philippines is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.