Live Chat Manager - Work From Home

Job Description:

Philippine Airlines is seeking a dedicated and passionate Live Chat Manager to work from home in Davao City, Philippines. As a key member of our customer service team, you will be responsible for managing our live chat platform to provide exceptional service to our valued customers. This part-time position at the Associate Level requires at least 5 years of experience in a customer service or related role.

Responsibilities:- Managing and responding to live chat inquiries from customers in a timely and professional manner- Resolving customer issues and providing solutions to ensure customer satisfaction- Analyzing customer feedback and data to identify areas for improvement in the service experience- Collaborating with other team members to streamline processes and enhance overall customer service- Ensuring all customer interactions align with Philippine Airlines' brand standards and values

Requirements:- At least 5 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong analytical skills to interpret data and make informed decisions- Ability to work independently and manage time effectively- Proficiency in using live chat software and other communication tools- Dedicated and passionate about providing excellent customer service

Benefits:- Medical coverage- Remote work flexibility- Free food

Working Environment:At Philippine Airlines, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where all employees feel valued and supported in their roles.

Deadline to Apply: March 12, 2024

Equal Opportunity Statement:Philippine Airlines is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.