About Unbabel Responsibilities Building and developing trusted-advisor relationships with key accounts, client stakeholders and executive sponsors; Serving as the primary point of contact for all client operational needs from post initial sale through ongoing operations; Contributing to the timely and successful delivery of our solutions according to client expectations and objectives by supporting project and development efforts; Helping define KPIs and reports according to both Unbabel and client needs; Onboarding customers to the Unbabel platform from start to finish; Developing and executing against a comprehensive plan and strict deadlines; Formulating, organizing and monitoring interconnected projects involving multiple internal and external stakeholders; Owning the customer's language operations, from linguistic resources implementation and management to engine customization management; Ensure quality performance standards are met through planning, prioritizing, testing, and issue resolution; Tracking and reporting on quality metrics and performance; Working with partners to extend reach & promote adoption; Support new opportunities in the Account Team, driving relevant activities to facilitate positive outcomes; Ensuring customer satisfaction. Requirements Bacheloru2019s degree in linguistics, translation, project management or related fields; Experience in program/project management roles working with language operations teams in customer service, LSPs or the like OR; Proven experience in advanced program/project management roles working with language operations teams in customer service, LSPs or the like OR; Advanced experience in advanced program/project management roles working with language operations teams in customer service, LSPs or the like. Outstanding Customer Facing skills: Managing large accounts, exceptional stakeholder management, support extensive change management processes, senior partnership/alliances management proven track record; Knowledge of risk management principles and practices; Experience working with cross-functional teams, especially technical; Strong working knowledge of CRM systems (Salesforce, Zendesk, Freshdesk, Helpshift, Intercom, etc); Technical skills and good knowledge of the state-of-the-art in translation/localization studies, linguistic analysis, NLP and/or AI; English fluency (spoken and written). Proficiency in another language is a plus; Ability to quickly grasp technical concepts and to learn in-house tools. Exceptional time management, facilitation, and organizational skills; Robust working knowledge of change management principles and performance evaluation processes; Having a u201croll up your sleevesu201d attitude and adaptable to change. Benefits Core hours are from 10am until 6pm, Mon-Fri, with some flexibility where required. 18 days paid holiday/year with an additional day starting in the 3rd year. Health and Life Insurance. Government-mandated Benefits. (We are not accepting candidates coming from recruitment agencies at this moment)
