Competitive salary package- All-expenses-paid trainings and certifications- Quarterly bonus incentives**About Us**As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.**About the Role**- To provide 1st level technical support to Harbour IT Customers- Being responsible for incident classification and incident logging- Strong troubleshooting desktop related problems- Incident ownership and escalation to IT Resolver groups, IMC engineers and other 3rd party vendors- Reducing escalation to 2nd level- Restoring services quickly to the end-user whenever possible by either providing a workaround or fixing the incident- Ensuring customer communication and feedback on progress of the incident life cycle- Excellence in customer service skills and communication**Qualifications**- At least 3 years' experience in technical support in an IT Support role- ITIL Foundation Certification or working in an environment using the ITIL Framework desired- At least one IT Certification (e.g., MCP, MCSE, MCITP, CompTIA A+ etc.) desired- Degree or Tertiary Qualification (desirable)- Passion for 'Customer Service Excellence'- Passion for IT/Computers- Excellent knowledge of Microsoft desktop operating systems- Excellent knowledge of TCP/IP and networking- Excellent troubleshooting skills- Excellent verbal and written communication skills- Excellent telephone manner- Good interpersonal skills- Ability to work in a team environment with a shared workloadIf this sounds like you, we'd love you to apply!We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.Successful applicants will be notified of next steps.LI-DV1
