Korean Customer Service Representative

JOB RESPONSIBILITIES AND DUTIES:? Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in aprofessional manner.? Assesses customer's issues and takes appropriate actions to ensure that customer's needs aresatisfied.? Coordinates with other teams based in different locations that share similar objectives.? Be proactive and take initiative to explore and learn the products that we offer.? Understands standard operating procedures and delivers service that is according to the qualitystandards set by the Company.? Escalates system anomalies and general issues faced by customers to the relevant party in atimely manner.? Requests for information at the start and end process through Live Chat, outbound calls, emails,and other authorized communication tools such as Telegram.? Follow up on unresolved inquiries through emails or phone calls.? Complete logs, records, and daily shift handover reports.? Performs other functions and special projects as assigned by immediate Supervisor or SeniorAgent.AN IDEAL CANDIDATE:? Korean NationalityMust be fluent in Korean language in both written and verbal communications.? Ability to communicate in English ? Must be coachable and show willingness to learn.? Must be computer literate, can operate basic MS Office suite and has an acceptable typingspeed.? Must be a capable multi-tasker without sacrificing efficiency and accuracy.? Must be flexible, willing to work in shifting schedules including graveyard shift.? Willing to relocate in Cebu city