Junior Applications And Systems Support Analyst

Job Description:
Diagnose and solve complex software, hardware and networking issues Provide application support to Finance, Accounting, Sales and Marketing teams Provide technical assistance to internal and external customers and partners Works with cross-functional organizations to solve complex technical problems and follow reported problems through to resolution. Create clear and concise documentation in the form of case management notes, knowledge bases, process guides and others Use available support tools to diagnose and resolve product and technical issues. Create reports using existing tools with assistance and collaboration of Finance, Accounting, Sales and Marketing teams Develop and assist and creating new processes to automate tasks for the company and document those steps in a clear and understandable manner for end-users Minimum Qualifications:
Knowledge of ERP and Financial systems. SAP S/4 HANA preferable Knowledge of Linux Systems. RHEL preferable (cron, logging, ssh, etc.) Knowledge of shell scripting (BASH) Some knowledge of Python and JavaScript (node.JS, Express) Application and routing protocol knowledge; advanced TCPIP, routing, NAT, DNS, DHCP, HTTP, FTP, Firewalls, QoS Working knowledge of Internet Services: Web Services, Media Servers, Proxy services, browser and media player operations. Ability to conduct analysis of facts, info gathering, and create effective test plans Ability to automate repeatable tasks. Demonstrate strong technical troubleshooting methodologies Must be a complete team player and work well in a team environment Strong written and verbal communication skills Ability and willingness to learn technologies quickly and proficiently Good analytical problem solving skills Strong organizational and customer service skills Flexible with the aptitude to manage multiple tasks and meeting critical timelines