Japanese Service Desk Operations Manager

Company Profile: One of the top and largest IT Company from Japan that Offers a wide range of software products and services.

Position: Japanese Service Desk Operations Manager
Location: Cebu
Salary: P100,000-P150,000
Work Schedule: Dayshift

Benefits:
Medical Benefits
Clothing allowance
Food allowance
Performance Bonus
Leaves convertible to cash
Life Insurance coverage

Requirements:
Filipino who can speak Japanese
Graduates or Undergraduates with good background
Preferably with work experience in Service Desk
At least 3 years managerial experience
JLPT N1, N2, N3 Passer or Level
A leader and a team player at the same time
Has strong delivery and people management skills
Able to cope and thrive in fast-paced and diverse environment
With good communication, negotiation and facilitation skill

Responsibilities:
Maintain good customer relationship and satisfaction.
Report issues and provide corresponding actions or solutions
Work with Operations Managers to meet the goals and achievement of the company
Explain and operate capacity and target together with the customer assuring compliance to agreed goals
Provide management reports on operations , escalating on issues as required and proposing process improvements
Participate in standardization programs in the organization
Ensure that all customer concern are understood and provide resolution
Ensure proper coverage is maintained by support teams to customer deliverables
Characterize and control technical support policies and procedures.

RECRUITMENT PROCESS:

• Initial Interview
• Assessment
• Interview with Filipino Manager
• Client's Interview with Japanese
• Job Offer

Kindly submit your resume to Ms. Prelie through this email ***@gmail.com / ***@jp-network-e.com and you may contact us on 09369734028.

You may also contact us to the following:
Mobile: 0936 973 4186 / 09456154082 / 915-849-3035
Landline: (02) 245-2829
Skype: jkrecruit / live:jknetworkjobs
Line:j-k_jpteam

J-K Network Services
https://jkmanpower.jp-network-e.com/

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