It Technical Support Specialist

**Desktop Support Engineer** is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.**Qualifications**:- Must have at least 1y experience in IT Support and has knowledge in Basic Network Troubleshooting, Hardware/Software support- Open for Project based employment (1yr renewable contract)- Flexible in terms of working schedule (morning, mid and night shift)- Willing to render OT during weekend/restday if needed- Must be willing to work in Cebu IT Park, Cebu City**Job Type**: Fixed termContract length: 12 monthsSchedule:- 8 hour shiftApplication Question(s):- Are you willing to work in Cebu IT Park?**Education**:- Bachelor's (preferred)**Experience**:- IT Support: 1 year (preferred)