It Technical Support

**Position**: Associate Technical Support**Work Location**:Angeles, Pampanga (SM Clark, New Point Mall)**Work Set-up**: On-site**Work Shift**: Day, Mid, Night**Qualifications**:- Willing to rotate (24/7 or 24/5 coverage), through shift work.- Problem Solving- LAN Knowledge- Help Desk Experience (is a plus)- Verbal and Written Communication (6 out of 10)- Operating Systems (Unix-like, Microsoft, MAC etc.)- Phone Skills (VOIP)- Customer Service- Quality Focus- PC Proficiency- System Administration (is a plus)- UNIX System Administration (is a plus)**Responsibilities**:- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps- Improves client references by writing and maintaining documentation- Participates in the development of client training programs by identifying learning issues; recommending instructional language- Accommodates client disabilities by recommending devices and techniques- Improves system performance by identifying problems; recommending changes- Updates job knowledge by participating in educational opportunities; maintaining personal networks- Working with customers/employees to identify computer problems and advising on the solution- Logging and keeping records of customer/employee queries- Updating self-help documents so customers/employees can try to fix problems themselves- Testing and fixing faulty equipment- Deployment, management, relocations and support of PCs, peripherals, and mobile devicesPay: Php17,000.00 - Php18,000.00 per month**Benefits**:- Health insuranceSchedule:- 8 hour shift- Day shift- Monday to Friday- Night shiftAbility to commute/relocate:- Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)**Experience**:- Technical support: 1 year (preferred)- LAN: 1 year (preferred)- VoIP: 1 year (preferred)- Unix Administration (a plus): 1 year (preferred)- System Administration (a plus): 1 year (preferred)- Network support: 1 year (preferred)Shift availability:- Day Shift (preferred)- Night Shift (preferred)